Refund policy

**Return Policy:**

At Five Pines Apparel, we strive to ensure your complete satisfaction with every purchase. Please review our return policy carefully:

1. **Personalized and Custom Items:** Unfortunately, personalized and custom items are non-returnable and non-refundable. Each personalized item is uniquely crafted to your specifications, making it impossible for us to accept returns or provide refunds. We encourage you to review your customization details thoroughly before placing your order to ensure accuracy.

2. **Digital Downloads:** Due to the nature of digital downloads, we cannot offer refunds on these items. Once a digital product has been downloaded or accessed, it is considered consumed and cannot be returned for a refund. We recommend reviewing product descriptions and specifications carefully before purchasing digital downloads to ensure they meet your needs.

3. **Non-Personalized and Non-Custom Items:** For non-personalized and non-custom items, we accept returns within 30 days of purchase. Returned items must be unused, in their original packaging, and in resalable condition to be eligible for a refund. Please note that shipping fees for returned items are the responsibility of the customer.

4. **Damaged or Defective Items:** Five Pines Apparel is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

5. **Return Process:** To initiate a return for eligible items, please contact our customer service team at support@fivepinesapparel.com. We will provide you with further instructions on how to return your item(s) and process your refund, if applicable.

By making a purchase from Five Pines Apparel, you agree to abide by the terms and conditions of our return policy outlined above. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us for assistance. Thank you for choosing Five Pines Apparel!